Terms and Conditions
Standard Terms
The following terms apply to all products and experiences offered by SC FIRENZE SRL. By purchasing any of our Products (including experiences), you agree to these terms and conditions for yourself and for the recipient.
For cancellation terms regarding workshops and experiences, please refer to clause 5 “Your Right to Make Changes” and clause 8 “Your Right to Terminate the Contract and Returns”.
1. Terms
1.1 What these terms cover.
These are the terms and conditions upon which we provide products to you, whether goods, services, or digital content (“Products”), to be considered as the Terms. They are supplemented by additional terms from time to time (“Additional Terms”) which are added to the terms and conditions set out in this document. In the event of a conflict between the Terms and the Additional Term, the Additional Term shall prevail.
1.2 Why you should read them.
Please read these terms carefully before placing your order with us. These terms inform you about who we are, how we will provide the Products to you, how you and we may change or terminate the contract, what to do if there is a problem, and other important information. If you think there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are.
We are the company SC FIRENZE SRL established in Italy. Our company registration number is
VAT NUMBER 06808790486 REGISTERED OFFICE FI-657852. Our registered office is via Ciro Menotti, 6, 50125 Firenze Italy
2.2 How to contact us.
You can contact us by calling our customer service at +39 0555340274 or writing to us at info@ephemerafirenze.it or the address of our registered office.
2.3 How we may contact you.
If we need to contact you, we will do so by telephone or in writing to the email address or postal address you provided in your order.
2.3 "Writing" includes email.
When we use the words “writing” or “written” in these Terms, this includes emails.
3. Our Contact with You
3.1 How we will accept your order.
Our acceptance of your order will take place when we send you an email to accept it, at which point a contract will be formed between you and us.
3.2 If we cannot accept your order.
If we are unable to accept your order, we will inform you of this in writing and you will have the opportunity to amend or cancel your order. If you choose to cancel your order, we will not charge you for the Product or provide you with a full refund if payment has already been made. This may occur because the Product is out of stock, the workshop you selected has reached maximum capacity, due to unforeseen limitations of our resources which we could not reasonably plan for, a credit reference obtained for you does not meet our minimum requirements, we have identified an error in the price or description of the Product, or we are unable to meet a delivery date specified by you. If your payment card issuer declines payment or does not authorize payment, we will not be responsible for any delays or failure to deliver the Products.
3.3 Your order number.
We will assign an order number to your order and inform you what it is when we accept your order. It will help us if you can provide us with the order number whenever you contact us about your order.
4. Our Products
4.1 The Products.
Without prejudice to the definition of Products in clause 1.1, this agreement applies to the sale of any bespoke or non-bespoke perfumery product on our website and the sale and provision of any workshops, vouchers, courses (in-person or digital), and perfumery equipment.
4.2 Products may vary slightly from their images.
The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that the display of colors on a device will accurately reflect the color of the Products. Your Product may vary slightly from those images.
4.3 Product packaging may vary.
The packaging of the Product may vary from that shown in the images on our website.
4.4 Ensure your measurements and descriptions are accurate.
If we are making the Product specifically for you based on measurements and descriptions provided by you, you are responsible for ensuring that these measurements and descriptions are correct.
4.5 Content provided through our Products, experiences, and courses is for informational, educational, and entertainment purposes only.
(a) The fragrance created by the participant during a workshop or using our products may not always be suitable to personal taste. The level of one-on-one guidance to ensure the fragrance is suitable to personal preferences varies depending on the product or experience chosen.
(b) Any product and service we may provide to you (including any fragrances you create during an experience or course) are for personal use only. You are not permitted to sell or resell any of the products or services you receive from us.
(c) We are not liable for business losses. Our workshops are intended solely for domestic and private use. If you use the products or techniques learned for commercial, business, or resale purposes, we will have no liability to you for any direct or indirect loss.
4.6 We ask all workshop participants to read and accept our safety requirements before attending a workshop.
These requirements can be found in our health and safety policy found HERE and reminders will be provided on the day of the workshop prior to commencement, please read them carefully.
4.7 Workshops booked by businesses.
We offer workshops to corporate clients. Clause 12.4(c) sets out the details of the price and payment for these workshops.
4.8 Gift vouchers.
Gift vouchers for group workshops are valid for 12 months from the date of purchase. We reserve the right to extend the validity period of a voucher at our discretion.
4.9 No resale of Products.
The Products provided to you are for personal use only and not for resale. We reserve the right, with or without notice, to cancel or reduce the quantity of any order we intend to supply to you and which we believe may result in a breach of these Terms.
5. Your Right to Make Changes
5.1 Changes to ordered Products.
If you wish to make a change to the Product you have ordered, please contact us immediately. We will inform you if the change is possible. If it is possible, we will inform you of any changes to the Product’s price, delivery time, or any other thing that would be necessary as a result of your change request and ask you to confirm whether you wish to proceed with the change. Changes to orders cannot be made once the Product has been dispatched.
5.2 Cancellation and Rescheduling Policy
5.2.1
Workshops, courses, and experiences are non-refundable beyond the cooling-off period but may be rescheduled.
5.2.2
You have 14 days from the date of your order to cancel a booking for a workshop, course, experience unless the order is made less than 14 days before the event takes place, in which case you acknowledge there is no right to cancel.
5.2.3
We require 15 days’ notice of cancellation for your scheduled group workshop, course, and experience to reschedule your session, otherwise you will be charged the full amount of the experience.
Should you be able to reschedule your workshop, course, experience when given more than 15 days’ notice, you will have 6 months from the date of your original event to rebook your session.
5.2.4
You have no right to cancel a service contract or request a refund once the service has been fully performed. We cannot accept the cancellation of a booking for a workshop, course, experience scheduled to take place within 15 days of your booking or for digital content that is immediately accessible without your explicit consent to perform this service and acknowledgment of your loss of cooling-off rights once the service is fully performed. If you cancel the service before it is fully performed, you must pay for the supply of the service for the period for which it has been supplied up to the time of cancellation.
6. Our Right to Make Changes
6.1 Minor Changes to Products.
We may make changes to a Product: (a) to reflect changes in relevant laws and regulatory requirements; and (b) to implement minor technical adjustments and improvements, such as addressing a change in fragrance legislation.
7. Supply of Products and Shipping
7.1 Delivery Costs.
Delivery costs will be as displayed on our website at the time of checkout. The return costs for any items within Italy are free, provided you follow the return procedure outlined upon request and referred to in part in clause 9.3. Once an order has been placed, the shipping option cannot be changed, and your order will be dispatched to the delivery address provided. Shipping costs for returns are non-refundable.
7.2 International Shipping.
We deliver Products to most European countries and selected international countries. Please allow up to 20 working days (excluding Saturday, Sunday, and bank holidays) to receive physical goods ordered from our website, except for Saturday, Sunday, and bank holidays. Orders placed on Friday will be processed the following Monday (or the next working day). You are responsible for any customs or higher delivery charges.
Returning an item within Europe is possible, but the return shipping costs for any items within Europe are at the customer’s expense. Returning a package from Europe to Italy must adhere to the shipping rules for dangerous goods and can only be sent via road, properly labeling and declaring the contents.
Unfortunately, returning an item from international destinations outside of Europe is not possible due to restrictions related to international rules on shipping dangerous goods by air.
All returns must be pre-notified to our customer service at info@ephemerafirenze.it and use a tracked service.
7.3 When We Will Provide the Products.
(a) If the Products are goods. If the Products are goods, we will deliver them to you as soon as reasonably possible and make reasonable efforts to do so within 30 days after the day on which we accept your order. If the Products are subject to delays from manufacturers or third-party suppliers, we will offer you an alternative Product or you may choose to wait for the ordered Product. Any requests to expedite the order will incur an additional cost. Since all our packages are tracked, the proof of delivery provided by our courier will be considered conclusive evidence that the goods have been delivered to you.
(b) If the Products are workshops, we will provide the workshops on the date specified in the order.
(c) If the Product is the purchase of digital content. We will make the digital content available for download as soon as we accept your order.
7.4 We Are Not Responsible for Delays Beyond Our Control.
If our supply of the Products is delayed by an event outside our control, we will offer support and take measures to minimize the effect of the delay. By providing this, we will not be liable for delays caused by the event, but if there is a risk of delay exceeding 8 weeks, you can contact us to terminate the contract and receive a refund for any Products you have paid for but not received. Refunds are not available while the goods are still in transit to you.
This includes delays caused by customs formalities.
We cannot be held responsible for delays caused by Customs in a particular destination.
If Customs in your country delays the progress of your shipment, neither the courier nor we can influence the delivery time. Couriers provide a delivery estimate; however, Customs authorities operate independently and have no legal obligation to honor estimated delivery times.
We allow a period of up to 60 days (8 weeks) from shipment for your product to be delivered to an international address before we can take actions on any cancellations, refunds, or replacements of your product.
You cannot cancel your order while it is still in transit – after it has been shipped and before it is received. Any cancellations, refunds, or replacements of the ordered item will be actioned once received and returned by the recipient.
7.5 If You Are Not at Home When the Product is Delivered.
If there is no one available at the delivery address, and the Products cannot be fitted through your letterbox, our courier will leave a note informing you of how to rearrange delivery or collect the Products from a local depot.
7.6 If You Fail to Rearrange Delivery.
If you do not collect the Products from us as arranged or if, after a failed delivery attempt, you do not rearrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or rearrange delivery or collection, we may terminate the contract, and clause 10.1 will apply.
7.7 If You Fail to Attend a Workshop or Appointment.
If you fail to attend the workshop you have ordered on the date specified in the purchase order and/or have not canceled or contacted us to attempt to reschedule the workshop, course, experience, or your private appointment before that date, we will terminate the contract, and no refund will be available.
7.8 When You Become Responsible for the Product.
The Product will be your responsibility from the time we deliver the Product to the address you provided or you or a courier organized by you collect it from us. For example, once the Product is delivered to you, if it is damaged, it is your responsibility.
7.9 When You Own Goods.
You own the Products that are goods once we have received full payment.
7.10 Delay to Workshops and Appointments.
Starting workshops, courses, experiences, and appointments on time is vital. Therefore, it is essential that you arrive promptly as the workshop, course, or experience will begin without you. Where possible, we may allow you to participate; however, you may have missed an essential part of the lesson.
7.11 Reasons We May Suspend or Cancel the Supply of Products to You.
We may need to suspend or cancel the supply of a Product: (a) to manage technical issues or make minor technical changes; (b) to update the Product to reflect changes in relevant laws and regulatory requirements; (c) to make changes to the Product as requested by you or communicated by us to you (see clause 6); (d) if there are technical issues with the venue for a workshop; (e) if the minimum capacity for a workshop is not met (the minimum number of participants required for a workshop is 8 people); or (f) if the proposed instructor for the workshops becomes ill or physically unable to provide the workshop.
7.12 Your Rights if We Suspend the Supply of Products.
We will contact you in advance to notify you that we are suspending or canceling the supply of the Product unless the issue is urgent or an emergency. If we need to suspend or cancel the Product for more than 2 weeks, we will adjust the price so that you do not pay for the Products while they are suspended. You can contact us to terminate the contract, and we will refund any amounts you have paid in advance for the Product.
7.13 We May Also Suspend or Cancel the Supply of Products if You Do Not Pay.
If you do not pay us for the Products when you are supposed to and you still do not make payment within 14 days of our reminder, we may suspend or cancel the supply of the Products until you have paid us the amounts due. We will contact you to inform you that we are suspending or canceling the supply of the Products. We will not suspend or cancel the Products if you dispute the unpaid invoice. We will not charge you for the Products during the period of suspension. In addition to suspending or canceling the Products, we may also charge you interest on late payments.
8. Your rights to end the contract and returns
8.1 You always have the right to end the contract for the supply of a product before it is completed.
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, and when you decide to end the contract: (a) If what you bought is faulty or misdescribed, you may have a legal right to end the contract (or to have the product repaired or replaced or to get some or all of your money back), see clause 11; (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2; (c) If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.
8.2 What happens if you have a good reason for ending the contract.
If you are ending a contract for a reason set out at (a) to (e) below, the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are: (a) We have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.1); (b) We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; (c) There is a risk that the supply of the products may be significantly delayed because of events outside our control; (d) We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or (e) You have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013).
For most products bought online you have a legal right to change your mind within 30 days and receive a refund (except for workshops which is 14 days). These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. This is commonly referred to as the “Cooling-Off Period”.
8.4 When you don’t have the right to change your mind.
You do not have a right to change your mind or cancel in respect of: (a) Products that are made to your specifications or are clearly personalised; (b) Digital products after you have started to download or stream these; (c) Services, once these have been completed, even if the cancellation period is still running; (d) Sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery; (e) Sealed audio or video recordings or sealed computer software, once these products are unsealed after you receive them; and (f) Any products which become mixed inseparably with other items after their delivery.
8.5 Gift Vouchers
All purchased gift vouchers are non-refundable. All bookings made with a gift voucher must be made at least 30 days before the end of the validity period, as detailed in clause 4.8. Gift vouchers cannot be redeemed outside the validity period and will become invalid. Gift vouchers are sent electronically via email to the purchaser or, for an additional cost, within a gift package.
8.6 How long do I have to change my mind?
Please refer to clause 8.4 above, which sets out when you cannot change your mind. How long you have depends on what you have ordered and how it is delivered: (a) Have you bought services (for example, a workshop)? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services, you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up to the time you tell us that you have changed your mind. (b) Have you bought goods (for example, perfumes that are NOT made to your specifications and/or personalised for you?) in this case you have 30 days after the day you (or someone you nominate) receives the goods.
9. How to end the contract with us (including if you have changed your mind)
9.1 Tell us you want to end the contract.
To end the contract with us, please let us know by doing one of the following: (a) Phone or email. Call customer services on +39 0555340274 or email us at info@ephemerafirenze.it. Please provide your name, home address, details of the order, and, where available, your phone number and email address. (b) By post. Simply write to us at the address at the beginning of these terms, including the information required in the form.
9.2 Returning Products after ending the contract.
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must return the goods in person to where you bought them or send them to us at Via Pasubio 22 Gazzaniga Bergamo Italy. If you are exercising your right to change your mind, you must send off the goods within 30 days of telling us you wish to end the contract.
9.3 When we will pay the costs of return.
We will pay the costs of return: (a) for orders made and delivered to an address in the UK, you must contact us to request a “return label” (for postal purposes): (i) if the products are faulty or misdescribed; (ii) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or in all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. (b) For orders made and delivered to foreign customers, you will be responsible for the cost of returning the goods to us, unless we delivered the item to you in error or the item is faulty. If you fail to return the item within 30 days, we may withhold the refund.
9.4 How we will refund you.
We will refund you the price you paid for the products using the same method you used for payment. However, we may make deductions from the price, as described below. Refunds cannot be made until we have received the goods back and these goods have been returned (and received) by us.
9.5 Deductions from refunds.
If you are exercising your right to change your mind: (a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we can inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. (b) The maximum refund.
9.6 Quando verrà effettuato il tuo rimborso.
Effettueremo qualsiasi rimborso a te dovuto il prima possibile. Se stai esercitando il tuo diritto di cambiare idea allora: (a) Se i Prodotti sono beni e non ti abbiamo offerto di ritirarli, il tuo rimborso sarà effettuato entro 14 giorni dal giorno in cui riceviamo il Prodotto da te oppure, se precedente, dal giorno in cui ci fornisci la prova di aver inviato il Prodotto a noi. Per informazioni su come restituire un Prodotto a noi, consulta la clausola 9.2. (b) In tutti gli altri casi, il rimborso sarà effettuato entro 14 giorni dalla tua comunicazione del cambiamento di idea.
9.7
La clausola 9.6 (a) e (b) si applicano solo ai beni consegnati e restituiti da un indirizzo nel Regno Unito. Per gli ordini esteri, se i Prodotti sono beni, il tuo rimborso sarà effettuato entro 14 giorni dal giorno in cui riceviamo il Prodotto da te.
10. Our rights to end the contract
10.1 We can end the contract if you break it.
We may end the contract for a Product at any time by writing to you if: (a) you do not pay us when you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due; (b) you do not provide us, within a reasonable time after we ask for it, with information that is necessary for us to provide the Products to you; (c) you do not allow us, within a reasonable time, to deliver the Products to you or collect them from us; or (d) you do not inform us, within a reasonable time and in advance of the workshop you ordered, that you will not be attending the workshop.
10.2 You must compensate us if you break the contract.
If we end the contract in the situations set out in clause 10.1, we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
11. What to do if there is a problem with the Product
11.1 How to tell us about problems.
If you have any questions or complaints about the Product, please contact us. You can call our customer service team at +39 0555340274 or write to us at info@ephemerafirenze.it.
11.2
We are legally required to supply Products that are in conformity with this contract.
11.3 Your obligation to return rejected Products.
If you wish to exercise your legal rights to reject Products, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call us on the customer service number +39 0555340274 or email us at info@ephemerafirenze.it to get a return label or to arrange collection.
12. Price and Payment
12.1 Where to find the Product price.
The price of the Product (including VAT) will be the price stated on the order pages when you place your order. We make every effort to ensure that the price of the Product advised to you is correct. However, please refer to clause 12.3 to understand what happens if we discover an error in the price of the Product you ordered.
12.2 We will pass on changes in the rate of VAT.
If the VAT rate changes between your order date and the date we supply the Product, we will adjust the VAT rate you pay, unless you have already paid for the Product in full before the change in VAT rate takes effect.
12.3 What happens if we got the price wrong.
It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, if the correct price of the Product at your order date is less than the price stated to you, we will charge the lower amount. If the correct price of the Product at your order date is higher than the price stated, we will contact you for your instructions before accepting your order.
12.4 When you must pay and how you must pay.
We accept payment with Mastercard, Visa, American Express, and Paypal. When you must pay depends on the type of Product you are purchasing: (a) For goods, you must pay for the Products before we dispatch them. We will not charge your credit or debit card until we dispatch the Products to you. (b) For services, you must make full payment for the price of the services before we begin to provide them. (c) If you are a business booking a workshop, you must make full payment for the price of the services, in line with the invoice issued, before we begin to provide them.
12.5 What to do if you think an invoice is wrong.
If you think an invoice is wrong, please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.
13. Liability for Losses or Damages
13.1
We are liable to you for losses or damages that are reasonably foreseeable and caused by us.
If we fail to adhere to these terms, we are liable for losses or damages you incur that are a reasonably foreseeable consequence of our breach of this contract or our failure to use reasonable care and skill. However, we are not liable for any losses or damages that are not foreseeable. Loss or damage is reasonably foreseeable if it is obvious that it will occur, or if both you and we knew it could happen at the time the contract was concluded, for example, if you discussed it with us during the sales process.
13.2
We do not exclude or limit our liability to you where it would be illegal to do so.
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products, including the right to receive Products that are: as described and match the information we provided to you and any samples or models you have seen or examined; of satisfactory quality; fit for any particular purpose communicated by you; supplied with reasonable care and skill and, if installed by us, correctly installed; and for defective Products under the Consumer Protection Act 1987.
13.3
We are not liable for commercial losses.
We only provide Products for domestic and private use. If you use the Products for any commercial, business, or resale purpose, we will not be liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.4
We are not liable for any losses or damages you suffer due to your fault or negligence.
13.5
Any Product or service we provide is for personal use only.
You may not sell or resell any of the Products or services you receive from us.
13.6
We are not liable for any property (belonging to you or any other person participating in the workshop) placed, deposited, brought, or left in any part of the workshop venue facilities. In no event will we remedy or accept liability in this regard unless we have been negligent.
13.7
You are responsible for any loss or damage to any of our property or the property owner where a workshop is held.
The cost of replacement or repair will be invoiced and returned at the end of the workshop or at any subsequent time.
14. Contest
14.1 Sometimes we may organize a contest.
The winner will be selected fairly and randomly and will receive a small prize.
15. Use of Your Personal Information
15.1 How we will use your personal information.
We will use the personal information you provide to us to: (a) provide you with the Products; (b) process payment for the Products; and (c) if you have consented during the ordering process or elsewhere on our website, to inform you about updates regarding the workshop and similar Products we provide, but you can opt out of receiving these updates at any time by unsubscribing from our newsletter. You can opt out by calling our customer service at +39 0555340274 or writing to us at info@ephemerafirenze.it.
15.2
We will only share your personal information with third parties where the law requires or permits it. You can find our Privacy Policy HERE for further information.
16. Other Important Terms
16.1 We may transfer this agreement to someone else.
We may transfer our rights and obligations under these terms to another organization. We will always inform you in writing if this happens and ensure that the transfer does not affect your rights under the contract.
16.2 You need our consent to transfer your rights to someone else.
You may transfer your rights or obligations under these terms to another person only if we agree in writing.
16.3 No other person has rights under this contract.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
16.4
If a court finds part of this contract illegal, the rest will remain in force. Each paragraph of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.